General business terms and conditions

Contractual partner

The contract is concluded with White Romdental Srl.

This site is operated by White Romdental Srl (the "Company"). Throughout the site, the terms “White Romdental”, “we”, “us” and “our” refer to White Romdental Srl. “You” refers to any person accessing and/or using this site. White Romdental Srl offers this site, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. Please read the General Business Terms and Conditions contained in this document carefully since any use of this site constitutes your acceptance of the General Business Terms and Conditions set out herein. This site, these General Business Terms and Conditions and the Privacy and Cookies Policy are in English. Any Content or translation in another language is for convenience only. You agree that we may move, alter, make other changes or remove this site at any time without notice. We reserve the right to change our General Business Terms and Conditions or our Privacy and Cookies Policy at any time. We advise you to regularly check the site for changes. Changes will be effective immediately upon their posting on the site. Your continued use of the site constitutes your agreement to these changes. Your use of this site is at your own and exclusive risk.

Our site is hosted on GoDaddy.com - They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

1. Applicability

These General Business Terms and Conditions shall be the basis for all contracts made by White Romdental Srl, Basel 4, 300127 Timisoara (hereinafter: White Romdental) with users via the online sales channel of the White Romdental. Contracts shall be made in English. The customer’s General Business Terms and Conditions shall not apply, even if they have not been expressly refuted. The following General Business Terms and Conditions are part of all contracts and agreements concluded with us. In particular, they apply to sales and delivery contracts and to all advice, information, etc. we supply in connection with such contracts. Customer accepts these General Business Terms and Conditions – also for follow-up business, if any – by acknowledging them without objection, but not later than upon receipt of our products or other services. Oral collateral agreements, exclusions from, amendments or supplements of these General Business Terms and Conditions shall not be valid, unless expressly confirmed in writing by us. This shall also apply if this requirement of the written form is contracted out. We hereby reject the validity of general terms and conditions of customer which vary from these General Business Terms and Conditions, even if such terms and conditions are transmitted to us in a confirmation letter or in any other way. Our unconditional delivery of products, performance of services, and acceptance of payments does not constitute our recognition of conditions which diverge from these General Business Terms and Conditions. 

2. Compliance with Applicable Laws and Regulations

The White Romdental is intended for use only by those who can access it from within the EU. Except as specified in these General Business Terms and Conditions, White Romdental does not assume any liability for compliance with legislation applicable to the customer or the products in jurisdictions in which the customer is established or conducts business. 

3. Delivery Zone, Customer Address

The following supply restrictions apply: We shall only supply customers whose delivery and invoice addresses are in one of the following countries: Germany, Austria, France, United Kingdom, Spain, Italy, Denmark, Estonia, Finland, Luxembourg, Sweden, Bulgaria, Ireland, Latvia, Lithuania, Netherlands, Belgium, Norway, Poland, Portugal, Slovakia, Slovenia, Czech Republic, Hungary, Romania, Croatia and Greece. The White Romdental also delivers to customers with shipping and billing addresses in Switzerland or Norway. The customer is responsible for paying customs duties and similar charges and for making or obtaining any necessary registrations and permits in a timely manner and at their own expense. Any delays and/or damages resulting from the customer's failure to fulfil these obligations are the responsibility of the customer. No deliveries shall be made outside these countries.

4. Accuracy

We make every effort to ensure that details about our products and services and any other information on our site or other promotional material are up to date. However, where information is incorrect or is subject to change, we reserve the right to withdraw or substitute the product or service and to cancel any outstanding orders or bookings with notice to customer. 

5. Availability of Products

The White Romdental contains information about products that may or may not be available in any particular country or region of the EU, may be available under different trademarks in different countries and, where applicable, may be approved or cleared by a government regulatory body for sale or use with different indications and restrictions in different countries. 

6. Quotations, Contracts 

All our offers are submitted without obligation. Our offers are subject to confirmation; a contract is only formed by our written order acknowledgement, or if orders have been executed by us. Amendments, supplements and/or cancellations of contract must be made in writing. If the requirement of the written form is contracted out, this must also be done in writing. Any statements and notifications by customer subsequent to contract conclusion are only valid, if they are made in writing. We reserve the title to and copyright for pictures, drawings, calculations and any other documents. They shall not be made available to any third party. Customer shall not make any of such pictures, drawings, calculations or other documents available to any third party without our express written consent. 

7. Prices and Payment 

All prices are in euros and include VAT at the applicable statutory rate. The logistics and shipping costs shall be added. Prices and all elements included in the price, e.g. postage and packing, supplements or tax (hereinafter: payment) for each order shall be displayed to the customer before the order is placed. We will invoice the prices applicable at the time of receipt of your order for the products offered in the White Aesthetics. These prices are applicable only for the actual order. Otherwise we are entitled to modify the prices at any time. The White Romdental reserves the right to limit quantities of any product or offer per customer. While every effort is made to ensure prices and offers are accurate and up-to-date on our sites, brochures and price lists, the White Romdental reserves the right to alter prices and offers without notice and to decline the supply of products at the stated offer price or offer quantities, if the White Romdental declares a price or offer to be an error either on our site, brochures or price lists. Possible payment methods shall be displayed to the customer.

8. Place of Performance, Transport Insurance 

The place of performance shall be Romania. The risk passes to customer when the products or the equipment are shipped, even if prepayment of freight charges for delivery is agreed upon. All deliveries will be covered by transport insurance. Customer shall bear the costs for this insurance. We will not take back any transport packaging. Customer is obliged to dispose of the packaging at its own cost. 

9. Minimum Order, Supply Interruption

White Romdental shall use commercially reasonable efforts to fill all purchase orders. White Romdental may, within its sole discretion, decide not to accept any purchase orders and/or may place controls on orders and/or allocate supply of product among customers. White Romdental reserves the right to limit quantities or discontinue any product without notice to customer. In the event of a discontinuation of product, White Romdental may, without obligation, identify alternative products available to customer. White Romdental is not liable for any loss resulting from its failure to supply product to customer, whether or not the inability to supply is under the control of White Romdental or not. The White Romdental does not have physical stocks of products. If our source/supplier does not send us the products and/or does not honor our order, then we feel obliged to cancel our customer's order and return the amount.

Minimum amount: Direct medical practitioner purchase - €100; Reseller purchase - €3500. 

10. Non-Compliance with General Business Terms and Conditions

In addition to any other rights or remedies available to White Romdental, we may refuse to accept orders from, or make any further sales of product to, any customer (and/or any of its affiliates) including without limitation to those that fail to comply with these General Business Terms and Conditions. 

11. Delivery, Duty to Cooperate 

The scope of our delivery obligation is exclusively defined in this contract. Delivery periods are generally quoted subject to cooperation of customer according to contract. The prerequisite for the fulfillment of our delivery obligation is the timely and due fulfillment of customer’s obligations. If we do not receive any products, although we have placed orders for identical products with reliable suppliers, we are released from our obligation to perform and may repudiate the contract. We shall make no delivery until payment has been received or shall make delivery concurrently against payment. If customer is requested to pay and fails to do so within 12 working days, we have the right to rescind the contract. The delivery time is normally approximately 14 working days from the receipt of payment, up to, but not exceeding 30 working days after the duly release of the payment. We take all endeavors to keep the delivery time agreed upon, however, without assuming legal obligations. The customers are not entitled to claim damage for delayed delivery or nonfulfillment. 

12. Delays in Delivery

If we are unable to keep the agreed delivery date due to circumstances which are not within our or our suppliers’ control the delivery period is reasonably extended. We will immediately inform customer about such a case. Should the impeding circumstances still exist one month after the agreed delivery period has expired, each of the parties has the right to rescind the contract. We do not accept liability for any further claims based on an exceeding of the delivery period for which we are not responsible. In case of a default in delivery, and if customer furnishes evidence for the fact that it has suffered a loss due to this default in delivery, customer is entitled to claim a flat-rate compensation for loss incurred by default amounting to 0.5 % of the delivery value, not exceeding 5 % of the delivery value, for every full week. Furthermore, customer may grant us a reasonable extension in writing, which may not be less than 15 working days. If this extension has lapsed, customer is entitled to rescind the contract or to claim damages instead of performance. Customer’s damage claims based on default and damage claims instead of performance which exceed the above mentioned flat rate are excluded in all cases of delays in delivery, including after expiry of a delivery period that was fixed for White Romdental, if any. 

13. Retention of Title 

Until full payment has been made, the products shall remain the property of the White Romdental. If payment is made by means of a payment order to a bank or financial institution, full payment shall not be deemed to have been made until the unconditional, non-returnable amount has been credited to the account of the White Romdental.

14. Product Information 

Our information about our products is based on extensive research and our considerable experience in the field of medical devices. We provide this information, which to the best of our knowledge is correct, orally and in writing. In doing so, we do not assume any liability other than the liability agreed upon in the respective individual contract. However, this shall not release user from its obligation to verify the suitability of our products according to their intended use in aesthetics. Customer’s specification of intended use shall only be binding, if we, at the time of contract conclusion, have confirmed in writing that the delivered products are suitable for the use intended by customer. This shall also apply to the protection of third party industrial property rights and to applications and processes. 

15. Return of Products 

As a general rule, we will not take back or exchange any products in opened packages and products which were delivered more than 14 days before. You must return or deliver the products to White Romdental without undue delay and in any case at the latest within fourteen days of the date on which you notify us that you are withdrawing from this contract. The return period shall be deemed complied with if you send the products before the 14-day period expires. You are responsible for the direct costs of returning the products to us. 

16. User Account

If the customer uses the White Romdental registers to do so, the customer shall treat his account and password as confidential. If the customer has reason to believe that his account was misused by third parties the customer shall inform the White Romdental of this without undue delay. 

17. Complaints Policy

We will confirm receipt of complaints received by email within 3 working days. All complaints received are investigated and a written response is normally given within 2 weeks of the date of receiving any complaint. 

18. Place of Jurisdiction

Place of jurisdiction is Romania.

19. Applicable Law

The present General Business Terms and Conditions are subject to Romania law. Failing amicable settlement, the Romania courts shall have jurisdiction to settle any dispute relative to non-compliance with the present terms. All legal relationships between customer and White Romdental shall be governed by the law of the Romania, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). The White Romdental makes no representations that the material and information on this site are appropriate or available in all national locations or languages.

CONSUMER INFORMATION ACCORDING TO THE CONSUMER DISPUTE SETTLEMENT ACT (VSBG): 

The White Romdental is not prepared and obliged to participate in dispute resolution proceedings before a consumer arbitration board. The European commission provides a platform for online dispute resolution (OS). This platform is available at http://ec.europa.eu/consumers/odr/. 

20. Our Details
This www.whiteromdental.eu site is owned and operated by White Romdental Srl. We are registered in Romania under registration number ROONRC.J35/700/2013. 

Postal address

White Romdental Srl 

Basel 4 

300127 Timisoara

Romania

Overall Responsibility

Founder: C. Calinoiu

Responsible for content: Cristian Calinoiu
Legal company representative: Cristian Calinoiu

Reference to EU dispute resolution: The European Commission offers the possibility of Online Dispute Resolution (ODR) on one of its platforms (http://ec.europa.eu/consumers/odr). 

You can contact us by writing to the business address given above, by using our site contact form or by telephone on +40769595108. We reserve the right to make any changes and corrections to this notice. Please refer to this page from time to time to review these and new additional information.

-End of General Business Terms and Conditions

23.10.2024